Tag: auto body shop glendale

Quality and Customer Management Keys to Expanding Auto Body Repair Services

If you are the owner of a small auto body repair and refinishing shop that has seen a steady increase in customers through time, it’s but a natural progression to think of expanding the business. Or maybe you’ve done just that and already have a couple or even several websites that provide auto crash or body repair services for example-auto body shop burbank. One of the things you will have noticed and should be addressed on a continuous basis is quality management.

Quality and Customer Management Keys to Expanding Auto Body Repair Services

As you expand your business with different sites operational in a broad geographical area, it becomes physically impossible to be constantly present every time a disgruntled or somewhat satisfied client shows up at one of your branches.

Maintaining the same standards of quality, ethics and performance is a demanding task that you as the owner might not have been prepared for or even bothered about when you were operating a single collision repair shop.

And it today’s world where one tweet or status update can damage your business, ensuring quality control over all measures or addressing the concerns of disgruntled customers is of prime importance.

Consider the numerous activities that need to be performed when you choose a car that needs collision repair. First of all, you want to have a fantastic estimating process which takes into account the parts, materials, and labor involved in restoring that vehicle to the condition it was in prior to the accident.