Buying electrical goods can throw up all kinds of problems. It's hard enough, trying to work out your RAM from your ROM without knowing what to do when things go wrong, it's supposed to be an HD ready TV, but the only thing it's ready for is the bin!! The ad said your computer plays DVDs, but it only takes CDs and you weren't expecting your brand new washing machine to let more water out than in. If you have ever felt like this then here's some good news.
You may have parted with your hard-earned cash, but as soon as you've entered into a contract with the seller, you have rights. The sale of goods act states that any item you buy from a trader is covered. So, someone selling goods such as a high street retail shop or online shop must ensure that those goods are of satisfactory quality i.e. fit for purpose and as described. If ithey aren't or if the item is faulty then you should contact the trader as soon as possible because you can usually get a repair, replacement or refund.
Next time you buy any type of electrical goods check it over properly. As soon as you get home, make sure you follow any installation or operating rules correctly, don't try and repair it yourself and check the manufacturer's, warranty or your home insurance to see if you're covered, because they may provide additional legal right on top of the ones you already have under the contract with the seller. If you do buy an extended warranty, always shop around for the best price and remember you already have statutory rights.
If things go wrong, either way make sure you know your legal rights, so you can have confidence when you buy find out more advice. You have even more rights if you buy online by phone or by mail order and, of course, always buy from a reputable supplier such as Booths of Inverurie